Client Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be responded to in maximum 60 min after the ticket or e–mail is submitted. If your case requires further assistance from a system administrator, we will forward the trouble ticket or the e–mail to the person on duty, right away and will leave a comment to inform you that more time will be needed for discovering a solution. If you take advantage of the Optional Managed Services package, all of the services included there will be completed whenever you specify.
A Topflight Help Desk Service
Our help desk support staff will be at your disposal 24/7/365 if you require assistance working with our Site Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. Furthermore if you require help tackling all the ordinary administration tasks on your dedicated hosting server, you can have a look at our Optional Managed Services package, which includes backup storage space, OS updates every week, troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
We have equipped our Site Control Panel with a detailed knowledge base, which offers elaborate explanations of all its features and functionalities. In addition, we have created detailed video tutorials that will further explain to you how to perform a particular action or resolve a typically encountered problem. The how–to articles and the tutorial video clips are easily reachable from each section of the Site Control Panel through the Help and Videos buttons located in the upper right corner.