Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Guarantee

  • Our customer help staff is working 24x7x365 to reply to every one of your help tickets. Every ticket you post to us will be answered within up to 60 mins. If your issue requires the assistance of an admin, we will forward the ticket to the person on shift and will inform you that the case is under control.

  • Top quality support service
  • Qualified Tech Assist Service

  • We provide you with 7 days a week tech help and support via a super–fast ticket solution integrated into your Control Panel. You’ll be able to email us whenever you want about any of the apps that come installed in advance on the virtual server, this includes the desired Linux OS version, the server management panel and our in–house created Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Site Control Panel that is included at zero cost in your virtual server, you can easily find an instructional Help zone, which includes all you should have knowledge of when monitoring your internet sites and programs. We have added a wide array of how to articles and reviews and video courses that show the essential web site supervision responsibilities in an understandable fashion.